They say “the more things change, the more they stay the same.” FSI has seen countless changes over the years, but one constant has been our reliance on a core warehouse team that works to make sure every order is shipped correctly. Today we interview one of those team members. Let’s see what Shanda has to say about life at FSI.
How long have you worked at FSI, and what is your role?
I have been employed at FSI for 4 years as an order selector. As a part of the order picking and shipping department, I pull orders for our clients and help ensure they receive them promptly and accurately. My role here is to do my best and be a team player. I enjoy knowing that when I pull orders for our clients, they are picked, packed and shipped with care. It is my hope that every package delivered ends with a smile from that customer.
What did you do before FSI, and how in the world did you get roped in with these guys?
I was a barber, but I had to leave that profession due to an injury I suffered to my hands while breaking up a dog fight between a Rottweiler and a Boxer. My hand was damaged so severely that I spent twelve days in the hospital and had to give up cutting hair. I turned to a staffing agency and was placed at FSI, and was eventually hired full time. They say when God closes a door, He opens another. He certainly opened a wonderful door for me at FSI. I love my job!
What do you enjoy about the fulfillment business?
One of the things I admire most about this company is their participation in charitable events. The one that is most dear to me is the Susan G. Komen “Race for the Cure”. My mother was diagnosed with breast cancer at age 26. She had to have a mastectomy and back then they didn’t have the technology that they have today. So she was severely scarred and left with a lot of damage to her left arm. I have participated in this event for 8 years, and since I’ve been at FSI, I have had a growing and enthusiastic team join me. FSI is a big supporter of this event, and our team grows each year.
What have been some of your memorable moments from your time at FSI?
Wow! Honestly, every day is memorable and no two days are the same. I guess my favorites are the holiday events at Christmas and Thanksgiving. FSI’s 15th anniversary party was also a blast. We all share a lot with each other and memories are made every day. We are like family here. And every now and then, we enjoy pulling a good prank on one another.
What do you think separates FSI from other fulfillment companies? What makes FSI different?
Everyone takes a great deal of pride in what they do. We treat our customers’ orders just like they were our orders. We are always trying to come up with better ways to serve our customers. Our motto is, “Customer Satisfaction Always Comes First”, and we never stop trying to improve.
We have the Ideas for Cash program where employees can submit their ideas for ways to do things even better. There are always great ideas submitted and many have really helped us become an even better fulfillment company.
What do you enjoy doing with your spare time outside of FSI?
I have a fifteen-year-old son and a 4-year-old daughter. I stay busy caring for them. We like to play outside and enjoy the pool, fishing and just hanging out with each other. I also spend a lot of time driving teenagers to and from their activities. I belong to an awesome church and enjoy hearing our pastor on Sundays.
Now a word just from me. I want to thank the owner of FSI, Ken Marbutt, for being such a sweet and kind man. Also, a word of appreciation for Forrest Marbutt, Ken’s son and company VP/GM, for always being receptive in the support of the Race for the Cure and our other events. A word of thanks to Bobby Bounds, our Director of Operations, for putting up with me and my crazy self. That alone is a full time job. Also, a word of thanks for Charlie Hayes for all the help he gives us in the warehouse, and to Kim Hairston for her endless help in Inventory Control. Thanks, FSI!
Shanda enjoys the latest walk for the Susan G. Komen "Race for the Cure"