At FSI, we
strive to get every order shipped correctly and on time. We’re not afraid
of boasting that our order accuracy rates are 99.9% or higher every year, and
when you’re dealing with high-end Clients with over 13,000 different items in over
19,000 bin locations, that’s saying something. There are endless things
that can potentially go wrong with an order. For starts, each order must
be entered correctly with the correct quantity of each item. The correct
shipping method must be selected, and in many cases there are custom routing
guides, custom packing slips, and custom processing requirements.
Even before
an order is entered, inventory has to be received correctly and stocked
correctly. And all inventory is not the same, even if the item looks the
same. Is the item sold in eaches, packs, kits, or cases? Maybe it’s
sold in all the above and the client needs 3 Cases of Packs of 3 shipped to 3
stores in 3 states. Get’s very confusing, doesn’t it? After all of
that, the order still has to be shipped on time, along with thousands of others.
We count all of those categories to arrive at our 99.9% order accuracy
rates. For those clients who’ve been working with us, you’ve grown
accustomed to counting on our high order accuracy rates, and our CSR Team has a
significant hand in helping make sure this all happens. Bar coding and
other technology investments play a huge role in helping meet these high order
accuracy rates, but another big reason (other than our top notch CSR Team) is
that our employees are incentivized to meet these rates each month.
Which brings us to our announcement.
FSI’s
CSR Team met their order accuracy incentive each month for the entire years of
both 2009 AND 2010!
After
pulling this off again, we felt that we needed to celebrate a little more than
the usual monthly cash incentive. The 2010 banner will be put up in the
warehouse to match the 2009 version commemorating this feat. Since the
CSR Team was taken out to lunch last year when they accomplished this, they’ve
been asking where they were going to get to eat this year. The CSR Team
was treated to a special lunch at 6 Feet Under and also made time to tour
Historic Oakland Cemetery across the street (see picture below). Thank you Beth, Hope, Sandi,
Mary, Tammy, Tora and Karen for your ongoing contributions to FSI’s success.
Our CSR’s truly are special and they make up a key component of why many
of our clients do business with us. They’ve been with FSI an average of 7
years with the longest tenure being Karen who has been with FSI all 15 years
we’ve been in business. It won’t be long before we’re celebrating 3 years
in a row!
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